Return Policy

Explore our comprehensive return policy designed to ensure clarity and fairness for all transactions.

Final Sale on Liquids

Due to hazmat shipping restrictions and temperature sensitivity, liquids such as resins, coatings, and sealers are non-returnable. All sales of these liquid products are final.

Eligible Returns

Return Conditions for Non-Liquids

✅ Non-Liquid Items
Returns may be accepted for non-liquid items under the following conditions:

  • Must be approved in advance by our team

  • Must be unused, unopened, and in original packaging

  • Items showing signs of use or damage will not qualify

Understanding Our Restocking Fee

📦 A 25% restocking fee applies to all returns unless the issue was our mistake (wrong item shipped or product defect). This includes orders where a customer changes their mind or no longer needs the product.

Shipping Costs

🚚 Buyer Responsibility
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defect, or shipping damage).

📩 Prepaid Label Option
We can provide a prepaid return label if requested. The cost of the label will be deducted from your refund unless the return is our responsibility.

Refund Processing

💳 Timeline
Refunds are processed after the returned product is received, inspected, and approved. Please allow 7–10 business days for the refund to appear on your payment method.

⚠️ Note: Original shipping charges are non-refundable.

We appreciate your understanding and patience as we work to ensure that all returns are handled efficiently and fairly. Our goal is to provide a seamless experience for all our customers.

For any questions or further assistance, please contact our customer service team. We are here to help and ensure your satisfaction with BallistiX products.

Damaged or Incorrect Orders

Report Issues Promptly

📸 Proof Required
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. To process your claim, we require:

  • One photo showing the shipping box with the label(s) clearly visible
  • At least four photos showing the damaged product from different angles

Once reviewed, we will issue a replacement or refund promptly.

Why We Can’t Accept Returns on Resins

Understanding Our Resin Policy

Due to the hazardous nature and temperature sensitivity of resins, we are unable to accept returns once they have been shipped. These products require specific storage conditions to maintain their quality and safety, which cannot be verified once they leave our facility. This policy is in place to ensure that every customer receives a product that meets our high standards for safety and performance. We appreciate your understanding and commitment to maintaining the integrity of BallistiX Coatings.

Translate »